Frequently Asked Questions

---

 COVID-19 Update:

We understand that travel plays an important role in our lives and that COVID-19 has affected how we make travel decisions. This challenge requires all of us to shift how we do business and live or our day-to-day lives. We have made the following adjustments to our standard policies:

We highly encourage all guests to get vaccinated.

All unvaccinated guests are required to wear face coverings while inside common areas of the building at all times. This requirement is not up for debate and those that refuse will be asked to leave the property immediately.

Unvaccinated guests are responsible for maintaining 6 feet of social distance between other guests and staff members by all means possible.

Only registered guests are allowed inside the building or on the grounds. No outside visitors will be permitted.

We will continue to reevaluate our policies and opening dates as the City and State update their mandates. To learn more about what we are doing for the health and safety of our guests and staff, visit our COVID-19 Updates page on our website.

Reservations:

For reservations made directly on our website or via phone, a 100% deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. When booking your reservation the entire reservation amount will be charged to your credit card. An automatic confirmation will be sent by our reservation system to the email you provide.

Reservations made through third-party websites such as Booking.com, Expedia, HotelTonight, and Airbnb will be charged a 100% deposit at the time of booking.

Holiday or special event weekends many include additional night requirements.

A guest names must be listed on the reservation for your safety in the event of an emergency. Although we love animals and children, we cannot accommodate them at this time.

Check-In & Check-Out:

Check-ins are scheduled from 3pm on.

We will text message or call you the day before your arrival to confirm your arrival time and check-in details

Check-out is anytime before 11am.

A late check-out must be arranged in advance to assure there is ample time to prepare the room for guests arriving later that day.

Other Policies:

Your room rate includes full use of the kitchen and bathroom amenities, use of the spacious indoor and outdoor common areas, free high-speed internet access, nearby parking, beverages, and snacks. Visit our website for all included in-room and house amenities.

The Locale does NOT allow pets.

The Locale is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere on the premises, and a minimum $250 cleaning fee is imposed for smoking and vaping inside the house. Additionally, we do not have designated outdoor smoking or vaping areas. Your complete cooperation is expected.

Driving directions can be found on our website. Please visit the Activities page for a list of our favorite restaurants and other suggestions of how to enjoy your time in Lake Orion. Need us to make a reservation for you? Just give us a call!

Any violation of these policies will result in the need to find other accommodations immediately. Refunds will not be considered. 

At The Locale, we understand that life sometimes throws a curve ball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 14-days in advance of your arrival date. With this advance notice, we will refund your credit card deposit minus a $50 cancellation fee, per room reserved. The $50 cancellation fee also applies to changes to your arrival/departure date that result in a shorter stay.

Reservations canceled less than 14-days prior to your arrival date will be charged 50% of the scheduled stay. Reservations canceled less than 7-days prior to your arrival date will be charged in full.

The Locale does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.

We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment. All canceled reservations, regardless of notice or reason, will be charged a $50 minimum cancellation fee.

No refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.

Cancellations MUST be made by phone, not via email.

If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their website do differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website.

By booking directly with The Locale, www.thelocalecompany.com or by phone, you are always better protected.